Over the last couple weeks I've had to make a few journeys around the UK, hence why I've not made any posts for a while. Anyway I thought I'd post about my experiences of dealing with low cost airlines. That's the Low cost airlines that charge your for every step at booking a flight. So your Low cost price jumps up a few hundred quid!! Low cost my a**e!
I mean who would fly without taking a bag?
Oh yeah lets charge you £24 for taking a bag!! Daylight robbery!
Firstly I flew with BMIBaby which turned into a disaster where some friendly lady gave me a PO Box to contact the "customer service" team because she could not process a refund at the desk. Clearly the credit card machine would only takes your money but does not refund it, rubbish!!
OK "customer service" that's where you deal with customer and provide a service right?
These low cost airlines provide such a POOR service they don't dare speak to any paying customers. Instead you have to write to them.
I mean this is year 2008 and you have to write a letter to these rubbish companies to inquire about anything!!!
If you want to complain, get a refund or deal with their, so called "customer service team" you have to write. It's pathetic!!
Personally I think it's a joke! These low cost airlines have no way of actually contacting them.
They hide from their customers soon as a problems arises !!!!!!!
You would think this is against regulations but by them providing a postal address they get round it, aaaaarrrrgggghhhh!!!!!
Next it's Ryanair.
I'm trying to contact Ryanair to change some details on a flight and none of their phone numbers on their own website are valid. Surely this must be against regulations?
If anyone out there knows of any possible way to contact Ryanair then please, please, please email me.
I found this site so I'll keep going: http://www.ryanaircampaign.org/
To be continued......